Alaska Customer Service Practice Test

These questions are part of the practice quiz. Start practicing

• For refund signatures, which statement is correct?
• DOCA indicates what about the passenger's address?
• Which resource contains airport information for ANC?
• In the mapping, what does the code MP map to?
• Which code indicates Armed/Security Exemption?
• Is a seat belt extension allowed in the exit row?
• CTRL G maps to?
• CHANGE OF ITINERARY
• Which phrase best describes the role of Alaska Concierge?
• What does TICKET EXCHANGE refer to in this context?
• How many roles are listed as lobby roles?
• What does the code ARMD represent?
• Which function key combination indicates the path before ACTIVE PNR?
• DOCS is the code for which type of documents?
• LANG stands for which category?
• CTRL I stands for?
• Which key toggles between response screens?
• Which role ensures IDs and verifies bag tags?
• BROKEN is represented by which code?
• Cashout is best described as which of the following?
• What does the code TEEN indicate in passenger assistance terminology?
• What is the role of the CRO?
• Do you represent the brand at all times?
• Which item is described by E TICKET/VCR?
• NAME CHANGE
• Can you scan bag tags printed from home?
• The Declaration of Armed Individuals (AAG-10) is for which group?
• Who is responsible for uniforms that do not fit properly?
• What is the carry-on allowance?
• Which code matches the description AIRPORT BLOCK?
• What is found on the bottom tool bar?
• Which group is associated with the AAG-10 designation?
• MAAS is a code for which service?
• BOARDED- which term indicates a passenger has completed boarding?
• Which code is used to indicate the passenger will be boarded by someone for UMNR/TEEN ASSIST?
• Which option is the codes like Sf1/F2?
• During onboarding, two questions are asked to the flight attendant. One is 'Minimum crew on board.' What is the other item?
• WHICH OF THE FOLLOWING IS AN EXEMPTION CODE FOR AN FBI AGENT?
• Which code indicates PET in Cabin?
• Which code corresponds to the 737-900 RECONFIG?
• Which function keys are used for FIM?
• Which shortcut opens the help screen?
• Which code appears in the lobby section?
• What does the code LEOP represent?
• Can you earn miles with an EXST?
• SF5/F3 maps to?
• Which role is associated with the phrase 'HELPS PAX'?
• Which role is described as welcoming, assisting and directing passengers?
• Which code indicates a passenger requiring TEEN ASSIST?
• What does RG stand for?
• The symbol X corresponds to which word?
• CTRL F maps to?
• Which role is described by the phrase 'Welcomes, assists & direct'?
• Which item is described by TICKETED PAPER?
• Which acronym corresponds to Emotional Support Animal?
• Which code indicates a Federal Air Marshal Security Exemption?
• A ticket can be used, exchanged, or refunded within what time frame from the original outbound date?
• EXEMPTION CODE FOR AN FBI AGENT
• Which module contains the boarding announcements reference?
• J6Y maps to?
• DCVI code is associated with which item?
• CTRL M stands for?
• APIS COLLECTS DATA FROM WHICH GROUP?
• What action follows ACTIVE PNR in the path?
• PPOC stands for which device or service?
• Which keyboard shortcut is shown at the start of the REBOOK TRAVELS process?
• Which code stands for wheelchair to be used for distance?
• Which item is listed among the top 8 regulatory policies never to exempt?
• What does ESTA stand for?
• The code CRJ maps to which entity?
• Which feature is listed as a component you can find in FLIFO?
• Which code indicates a Federal Flight Deck Officer Security Exemption?
• The letter V corresponds to which fare options?
• OBM stands for which role in airline operations?
• Which code corresponds to Visually Impaired?
• Which action is appropriate when assisting a passenger with information?
• PREFERRED/MP STATUS corresponds to which code?
• Future guest passes are booked where?
• In baggage allowances, what does the code 2 BAGS indicate?
• What command focuses back in the input area?
• CHECKED IN BY SEATING ASSIGNMENT
• What is the change key for airplane swap?
• What does ESAN stand for?
• In the mapping, what does the code G75 map to?
• Which option is associated with fast access or readiness?
• After the boarding pass is scanned, what information should be read back to confirm the passenger's identity?
• In the mapping, what does the code IB map to?
• Which term describes the maximum weight or volume allowed for loading?
• What does SVAN stand for?
• Which of the following is listed as a lobby role?
• Which item identifies the passenger during refund processing?
• In the mapping, what does the code UMNR map to?
• DOCS stands for which document category?
• Which acronym corresponds to Electronic Travel Authorization?
• DCVI is used to indicate which document for infants?
• What term refers to a roster of passenger names?
• APIS IS DESCRIBED AS WHICH OF THE FOLLOWING?
• Which code corresponds to Gold?
• Which statement correctly describes how to credit EXST miles after travel?
• Which code maps to the 737-700?
• WHICH TOPIC RELATES TO WEIGHT DISTRIBUTION AND BALANCE OF AN AIRCRAFT?
• What is drawn on a non-revenue ticket?
• In this context, what is the primary responsibility of the CRO?
• Which code means the passenger will be met by someone for unaccompanied minor teen assistance?
• Which code indicates that a passenger's U.S. address was added to records?
• What does VWP stand for?
• Which code maps to MILEAGE PLAN/REGULAR?
• Which code maps to PRE RESERVED?
• TICKET EXCHANGE IS NEEDED WHEN
• Which option shows a set of codes such as /E, TE, IT, TT?
• What does the code NB indicate in baggage restrictions?
• What does P STAND stand for?
• What items can you find in FLIFO?
• Indication of a second seat purchased?
• Under policy, hazard materials and firearms for a passenger are allowed to be checked in by agents?
• 2 TYPES OF TICKET EXCHANGE
• Which code maps to 12 OR UNDER SECURITY EXEMPT?
• LAP CHILD STOPS AT WHAT AGE?
• Which two items are addressed by onboarding questions to the flight attendant?
• In the interface, which label is shown on the top toolbar for primary tasks?
• Which is a valid reference for finding refund policy information?
• Which of the following is NOT the correct reference for boarding announcements in the manual?
• Which code maps to the 737-400 (code 734)?
• Which statement correctly describes the State of Alaska baggage policy regarding number of bags?
• CLASS OF SERVICE
• The code 73G maps to which aircraft model?
• What is the STANDARD BAG FEE?
• Which of the following is the correct reference for boarding announcements?
• What is the reason code for a guest pass?
• Which term best matches the program described as streamlining the watch list process and is mandatory?
• Which code corresponds to the 737-800 RECONFIG?
• Which agent scans and takes the bag?
• CUSTOMER CHECKING A FIREARM MUST FILL OUT WHAT
• Which code maps to OUTBOUND?
• Saturday maps to which letter?
• Which term refers to a federally designated law enforcement official in the exemptions?
• TK maps to?
• Which item resembles an abbreviation that could denote left or departure indicator?
• Which agent handles overweight bags, seat changes, and special requests?
• What term describes seating or service category?
• OTHS indicates which type of service?
• Which code corresponds to JUSMPSEAT FLIGHT ATTENDANT?
• Which code denotes a wheelchair with manual power?
• For a list of passenger names in the system, which term is used?
• What does the code FFDO represent?
• Which code identifies the 737-800 (non-reconfig)?
• Which of the following best describes the Post Bag Drop Agent responsibilities?
• SF6/F3 MAPS TO WHICH SERVICE?
• Which code indicates a passenger's wheelchair needs assistance to seat?
• When do you need to apply a second seat policy?
• Which option is a lobby role that handles bag drop?
• What should you do for a passenger described as fluffy?
• What does the code BLND indicate?
• In the mapping, what does the code KIDS map to?
• What is the focus of policy expectations in this context?
• In the mapping, what does MVP map to?
• What does cashout refer to?
• DOCV maps to which documentation status?
• OBM SCREENS include which two displays?
• Which statement correctly matches a role with its function?
• 6 LETTERS ONLY maps to?
• Which code represents an infant passport requirement?
• What does the P in P STAND stand for?
• Which code corresponds to 'INTERNATIONAL DOCS VERIFIED BY AGENT'?
• What does APIS stand for in travel documentation?
• How do you access the two function toolbars?
• CTRL R stands for?
• Which code represents INFANT?
• What is the CARRY ON POLICY?
• PTK maps to?
• Which code matches 'ALASKA EMPLOYEES'?
• Who is responsible for helping guest pass at the airport on travel day?
• UNDESIRABLE is represented by which code?
• What information does STAR ANCFTO contain?
• Which is the correct pairing for JUMPSEAT PILOT?
• Which of the following statements correctly identifies the boarding announcements reference?
• Which code is used to indicate a wheelchair that is manually powered?
• Can FLIFO be used for OAL department times?
• After scanning the boarding pass, what should be read back to confirm the passenger's identity?
• Which code maps to TICKETLESS/ELECTRONIC?
• Which code maps to VIRTUAL COUPON RECORD?
• SAME DAY CONFIRM IS HOW MUCH
• PRE RESERVED maps to which code?
• Which code indicates the passenger needs the onboard wheelchair?
• Which description corresponds to the code 'N'?
• Which mapping is Seat Map?
• Which code corresponds to the 737-800 RECONFIG?
• Which item is listed as a lobby role alongside Alaska Concierge and Kiosk Concierge?
• STATE OF ALASKA BAGGAGE policy allows how many bags?
• Can bag tags printed from home be scanned?
• In the mapping, what does the code OB map to?
• Can you request a refund for an EXST?
• DH4 maps to which aircraft model?
• What name do you use when booking travels?
• In the mapping, what does the code INF map to?
• Why will we require a pax to purchase a second seat?
• A 17-year-old can request UMNR. True or False?
• Which option demonstrates a keyboard shortcut in the exemptions?
• What is the term associated with RECORD LOCATOR?
• Which option best represents a paper ticket in the exemptions?
• In the mapping, the code FQTV corresponds to which label?
• Who is responsible for uniforms if they don't fit properly?
• Which code corresponds to Extreme Circumstances?
• Which aircraft model is associated with code 738?
• Which option denotes an upgrade option?
• Which of the following is NOT an accepted form of payment?
• MEDA refers to which of the following?
• What is the travel information guide described in the material?
• Thursday maps to which letter?
• FIM Flight Interruption Manifest
• CBBG stands for what in baggage terminology?
• In the mapping, what does the code TT map to?
• CTRL H stands for?
• HOT KEY stands for?
• Who clears within 1 hour according to the policy?
• Which description best defines Secure Flight as described?
• The letter H corresponds to which action?
• Which exemption is described for unaccompanied minors in the policy?
• What is the UMNR age range?
• Which two items are needed to sign into IMAGE?
• Which code corresponds to PET IN CABIN?
• Which code indicates Federal Flight Deck Officer Security Exemption?
• Which code is used for an unaccompanied minor who will be met by TEEN ASSIST at the gate?
• Which option symbolizes a travel readiness phrase?
• The FLIFO tool lists a particular upgrade option. Which one is explicitly mentioned?
• Which phrase best describes the role of Kiosk Concierge?
• CABIN TEMP OK BY SEATING ASSIGNMENT
• What are the two types of exchanges listed?
• The word EXCEPT corresponds to which symbol?
• Which keyboard shortcut reprints boarding pass?
• What does RR stand for?
• Which acronym corresponds to Visa Waiver Program?
• ASSIGN PRINTER maps to?
• Can AGENTS CHECKIN HAZARD MATERIALS AND FIREARMS FOR PAX?
• Code 739 corresponds to which aircraft?
• LAW ENFORCEMENT OFFICER maps to which code?
• In baggage allowances, what does the code 1 BAG indicate?
• VCR stands for which record?
• Which action is associated with the Bag Drop Acceptance Agent?
• What does ETA stand for?
• Which option lists a ticket or passenger identification choice?
• Which code indicates the passenger will be boarded by for UMNR/TEEN ASSIST?
• Which item comes directly after NAME in the ticket exchange flow?
• What is found on the top tool bar?
• Which term indicates multiple paper tickets?
• TE maps to?
• In the policy expectations, which topic is specified?
• WHICH CODE IS USED TO ACTIVATE A REV PAX?
• How many signatures are required for a refund?
• Which option lists a family or group designation in the exemptions?
• Which code identifies the 737-900 (non-reconfig)?
• ALASKA EMPLOYEES corresponds to which code?
• APIS STANDS FOR WHICH SYSTEM?
• Which code corresponds to PREMIUM SEAT?
• SF6/F9 MAPS TO WHICH SERVICE?
• Which item is not contained in the depart turn timeline?
• WHICH CODE ACTIVATES A REV PAX?
• Which code corresponds to the 737-900 RECONFIG?
• Which option denotes an electronic ticket?
• How do you access the help screen?
• MIN CREW ON BOARD
• In the bottom toolbar, which label is shown?
• Which of the following is NOT a lobby role?
• UMNR corresponds to which code?
• Which line addresses verifying all international documents?
• Which code stands for Animal in Hold?
• Which code indicates Unarmed Law Escorting Prisoner?
• How many forms of payment can be used?
• J3Y maps to?
• UMNR is represented by which code?
• DEAF is used to indicate which condition?
• Which code represents a passenger in a wheelchair who is unable to navigate stairs?
• What does the standby code RX stand for?
• INFANT is coded as which?
• Which term describes having already flown?
• If you need to process a bag drop, which agent should you contact?
• Which statement about toolbars is true?
• The security exemption for UMNR applies to which age group?
• Which option denotes the status of being aboard a flight?
• Which code maps to MOST VALUABLE PAX?
• Which of the following is NOT a lobby role?
• Which code is used for ANC in this context?
• PRIORITY CODE USED TO ACTIVATE A REV PAX
• 1ST CLASS UPGRADE DEFAULTS TO U